Customer Perception in the world of Wine
Wine is special: you open a bottle and it can't be put back in stock like the gadgets at Best Buy. We want to talk about how you feel you've been treated by the people from whom you purchase wine. Should you ignore a bad bottle? How about several bad bottles? Is wine quality subjective or can you be certain when something is off? I heard a story recently that makes my hair stand up: how can producers and stores be so ignorant about generating goodwill? How can they also not realize that in this day and age, we consumers talk a lot online and often peer comments are more important than the critic's reviews.
Keep in touch if you have a story to tell from either side of the counter!